{"id":4823,"date":"2020-11-30T11:48:38","date_gmt":"2020-11-30T11:48:38","guid":{"rendered":"http:\/\/dev.caseaberlino.com\/?page_id=4823"},"modified":"2024-12-30T12:52:49","modified_gmt":"2024-12-30T12:52:49","slug":"rules-for-tenants","status":"publish","type":"page","link":"https:\/\/www.caseaberlino.com\/en\/service\/rules-for-tenants\/","title":{"rendered":"Rules for tenants"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_2111251636\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1759127955\">\n\n\t<div id=\"col-137501089\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1762142630\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1762142630 {\n  padding-top: 55px;\n}\n<\/style>\n\t<\/div>\n\t\n<h1 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>Information page for the tenant<\/strong><\/span><\/h1>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-137501089 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1330233446\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-3\" style=\"background-color:rgb(245, 245, 245);\" >\n\t\t\t\n\t<div class=\"is-border is-dashed\"\n\t\tstyle=\"border-color:rgb(255, 0, 0);border-width:5px 5px 5px 5;margin:6px 6px 6px 6px;\">\n\t<\/div>\n\t\t\t\n\t<div id=\"gap-1615189578\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1615189578 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><span style=\"color: #ed1c24;\"><strong>For emergencies<\/strong><\/span><\/h3>\n<div class=\"row row-collapse align-center\"  id=\"row-1910018041\">\n\n\t<div id=\"col-1124471677\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1142004567\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"176\" height=\"176\" src=\"https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2020\/10\/day.png\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1142004567 {\n  width: 31%;\n}\n@media (min-width:550px) {\n  #image_1142004567 {\n    width: 50%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2000052649\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-4026577820\" class=\"text\">\n\t\t\n<p style=\"text-align: left;\"><span style=\"color: #ed1c24; font-size: 90%;\"><strong><span style=\"color: #f99b1c;\">DAY <\/span><span style=\"color: #f99b1c;\">(09:00-16:00)<br \/><\/span><\/strong><\/span><span style=\"font-size: 90%;\"><span style=\"color: #ed1c24;\"><strong><span style=\"color: #333333;\">you can contact us via email:<br \/><\/span><\/strong><strong><span style=\"color: #ed1c24;\"><a style=\"color: #ed1c24;\" href=\"mailto:service@caseaberlino.com\">service@caseaberlino.com<\/a><br \/><\/span><\/strong><\/span><\/span><span style=\"color: #333333; font-size: 90%;\"><span style=\"caret-color: #333333;\"><b>or call the number::<br \/><\/b><\/span><\/span><span style=\"color: #ed1c24; font-size: 90%;\"><strong>+49(0)30-23625707<\/strong><\/span><\/p>\n\t\t\n<style>\n#text-4026577820 {\n  font-size: 1rem;\n  line-height: 1.4;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row row-collapse align-center\"  id=\"row-933178984\">\n\n\t<div id=\"col-1369854500\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1753812621\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"176\" height=\"176\" src=\"https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2020\/10\/night.png\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1753812621 {\n  width: 31%;\n}\n@media (min-width:550px) {\n  #image_1753812621 {\n    width: 50%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-971852773\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-4157542041\" class=\"text\">\n\t\t\n<p style=\"text-align: left;\"><span style=\"font-size: 90%;\"><span style=\"color: #ed1c24;\"><strong><span style=\"color: #00aae7;\">NIGHT <\/span><span style=\"color: #00aae7;\">(16.00-09.00)<br \/><\/span><\/strong><\/span><\/span><span style=\"font-size: 90%;\"><span style=\"color: #ed1c24;\"><strong><span style=\"color: #333333;\">you can contact us via email:<br \/><\/span><\/strong><strong><a style=\"color: #ed1c24;\" href=\"mailto:service@caseaberlino.com\">service@caseaberlino.com<\/a><\/strong><\/span><\/span><\/p>\n\t\t\n<style>\n#text-4157542041 {\n  font-size: 1rem;\n  line-height: 1.4;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row row-collapse align-center\"  id=\"row-1022533202\">\n\n\t<div id=\"col-2031406241\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_147681633\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"176\" height=\"176\" src=\"https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2020\/10\/emergency.png\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_147681633 {\n  width: 31%;\n}\n@media (min-width:550px) {\n  #image_147681633 {\n    width: 50%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-661620433\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-889325688\" class=\"text\">\n\t\t\n<p style=\"text-align: left;\"><span style=\"color: #ed1c24; font-size: 90%;\"><strong>EMERGENCY NUMBERS<br \/><\/strong><\/span><span style=\"font-size: 90%;\"><span style=\"color: #ed1c24;\"><strong><span style=\"color: #333333;\">Police: <\/span>110<br \/><\/strong><\/span><strong style=\"color: #ed1c24;\"><span style=\"color: #333333;\">Firefighters \/ Ambulance: <\/span><\/strong><span style=\"color: #ed1c24;\"><strong>112<br \/><\/strong><\/span><\/span><span style=\"color: #ed1c24; font-size: 90%;\"><strong><span role=\"link\" aria-label=\"Chiama il numero di telefono +49 30 254400\"><br \/><\/span><\/strong><\/span><\/p>\n\t\t\n<style>\n#text-889325688 {\n  font-size: 1rem;\n  line-height: 1.4;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1330233446 > .col-inner {\n  padding: 10px 10px 10px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-343559902\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span style=\"color: #a5ce3a;\"><strong><br \/>\nImportan Informations<\/strong><\/span><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-2942408310\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2942408310-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-know-as-a-tenant!\" aria-expanded=\"false\" aria-controls=\"accordion-2942408310-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What should I know as a tenant!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2942408310-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2942408310-label\" >\n\t\t\t\n<div class=\"row\"  id=\"row-1540733440\">\n\n\t<div id=\"col-1762135118\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-98530331\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-98530331 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<h4><span style=\"color: #282828;\">Being in a new flat can create several questions. For this reason we have gathered<\/span>\r\n<span style=\"color: #282828;\">some important information for you here:\u00a0<\/span><\/h4>\r\n<h4><span style=\"font-size: 95%;\"><strong><span style=\"color: #282828;\">Key lost or locked out - What now? \u00a0<\/span><\/strong><\/span>\r\n<strong><span style=\"font-size: 95%; color: #282828;\">The internet does not work - What to do!<\/span><\/strong><\/h4>\r\n<ol>\r\n \t<li>Any problem with the apartment (not registered at the apartment handover) must be reported within 24 hours at <a href=\"mailto:service@caseaberlino.com\">service@caseaberlino.com<\/a><\/li>\r\n \t<li>The tenant must strictly respect the regulations of the building (these are very severe in Germany: no noise after 8:00 pm on working days and during the whole day on Sundays or holidays; waste separation is very important!)<\/li>\r\n \t<li>For inquiries or issues regarding the apartment (water leaks, electrical problems, etc.) send an email to: <a href=\"mailto:service@caseaberlino.com\">service@caseaberlino.com<\/a><\/li>\r\n \t<li>For emergencies during weekends and non-working hours, please refer to the information sheet you\u00b4ll find in the apartment<\/li>\r\n \t<li>Ventilation should be done up to 3 times every day to prevent damp; please switch off the heating when you go out and when windows are open (to avoid wastage of energy).<\/li>\r\n \t<li>Pets are usually not allowed. If you have a domestic animal make suer before signing the contract that it is accepted.<\/li>\r\n \t<li>Downloads: Illegal downloading in Germany carries severe penalties. As stated in the contract (\u00a7 14.3), you are responsible for any criminal charges.<\/li>\r\n \t<li>The deposit shall be returned within 15 working days after you have left the apartment via bank transfer.<\/li>\r\n \t<li>It is strictly forbidden to smoke, add or move furniture and paintings or fail to follow the rules of the building (e.g. separated waste collection, noise, etc.)<\/li>\r\n \t<li>The allowances for heating and electricity stated in the contract does not equal the actual consumption. Any exceeding costs will be charged. (meter readings will be done)<\/li>\r\n \t<li>Commercial use of the apartment is strictly prohibited and will be prosecuted. (e.g. subletting, use for professional cooking, sales, etc.)<\/li>\r\n \t<li>Only persons stated in the contract will be considered tenants \u2013 any modification must be authorised by CASE a BERLINO.<\/li>\r\n \t<li>If you lock yourself out of the house, there are 2 possibilities the costs of which shall borne by you in both cases:<\/li>\r\n \t<li>Contact <a href=\"mailto:service@caseaberlino.com\">service@caseaberlino.com<\/a> (hourly rate \u20ac 40 + VAT)\r\nContact the Schl\u00fcsseldienst (this is the only option if the keys have been left in the lock on the inside)\r\nLost Keys: the cost of replacing the lock cylinder and 4 sets of keys will be borne by the tenant.<\/li>\r\n \t<li>CASE a BERLINO shall only become physically involved to resolve internet connection problems when the service provider needs to be contacted or the modem must be replaced. For other problems follow the instructions (reset and reboot) indicated in the instruction booklet. Should CASE a BERLINO be called to the site to solve problems which the tenant can solve independently by following the instructions, the costs will be borne by the tenant.<\/li>\r\n \t<li>Appliances are to be left in the state (including settings) in which they were found.<\/li>\r\n<\/ol>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3520366349\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3520366349-label\" class=\"accordion-title plain\" href=\"#accordion-item-house-rules---for-good-neighborly-relations!\" aria-expanded=\"false\" aria-controls=\"accordion-3520366349-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>House rules - for good neighborly relations!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3520366349-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3520366349-label\" >\n\t\t\t\n<div class=\"row\"  id=\"row-1848092021\">\n\n\t<div id=\"col-724456280\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1511041337\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1511041337 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<h4><span style=\"font-size: 100%;\">Have respect for your neighbours by living together peacefully. <\/span><br \/>\n<span style=\"font-size: 100%;\">Please follow these guidelines:<\/span><\/h4>\n<ol>\n<li>idle periods: every day 13-15h, 20-8h, sunday and holidays all day long<\/li>\n<li>waste separation according to indications in the waste area<\/li>\n<li>common areas such as the staircase, the entrance hall, the courtyard are to be respected: please don\u00b4t make any noise, or leave any items, no smoking please<\/li>\n<li>please do always check if you have closed all doors safely<\/li>\n<li>the apartment has to be aired every day<\/li>\n<li>for any problems with the apartment please contact immediately service@caseaberlino.com on weekends or holidays please contact the numbers on the information sheet in the apartment<\/li>\n<li>pets are only permitted where CASE a BERLINO has explicitly approved<\/li>\n<li>do not put your name on the doorbell or the letterbox<\/li>\n<li>It is strictly forbidden to smoke in the apartment. Any extra cleaning due to the smell of smoke will be at the expense of the tenant.<\/li>\n<\/ol>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3535101061\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3535101061-label\" class=\"accordion-title plain\" href=\"#accordion-item-heating-and-ventilation---how-to-do-it-correctly!\" aria-expanded=\"false\" aria-controls=\"accordion-3535101061-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Heating and ventilation - how to do it correctly!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3535101061-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3535101061-label\" >\n\t\t\t\n<div class=\"row\"  id=\"row-489556879\">\n\n\t<div id=\"col-858440786\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1328190196\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1328190196 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<p>An optimal indoor climate requires heating and ventilation habits adjusted according to the weather or living situation to prevent mold growth and damage. A common cause is excessive humidity, recognizable by musty odors, noticeable temperature differences, or stains on walls. Regular heating, ventilation, and cleaning of ventilation systems are crucial, especially after moving. An additional benefit is energy cost savings. Some basic tips can help with this.<\/p>\n<p><strong>Download the PDF below to get all the necessary information.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft  wp-image-407423\" src=\"https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2024\/12\/pdf-400x400.png\" alt=\"\" width=\"23\" height=\"23\" srcset=\"https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2024\/12\/pdf-400x400.png 400w, https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2024\/12\/pdf-280x280.png 280w, https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2024\/12\/pdf-110x110.png 110w, https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2024\/12\/pdf-360x360.png 360w, https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2024\/12\/pdf-475x475.png 475w, https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2024\/12\/pdf.png 512w\" sizes=\"auto, (max-width: 23px) 100vw, 23px\" \/><a href=\"https:\/\/www.caseaberlino.com\/wp-content\/uploads\/2024\/12\/CaB_Richtiges_Heizen_Lueften_Merkblatt_EN.pdf\" target=\"_blank\" rel=\"noopener\">Download pdf<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"row row-collapse\"  id=\"row-1432769336\">\n\n\t<div id=\"col-1058828811\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-298404414\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-298404414 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-2132368707\">\n\n\t<div id=\"col-416539738\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span style=\"color: #a5ce3a;\"><strong>CASE a BERLINO GmbH<\/strong><\/span><\/h3>\n<p>Maa\u00dfenstr. 10<br \/>10777 Berlin<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-56723892\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"brlbs-cmpnt-container brlbs-cmpnt-content-blocker brlbs-cmpnt-with-individual-styles\" data-borlabs-cookie-content-blocker-id=\"google-maps\" data-borlabs-cookie-content=\"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\">\n<div class=\"brlbs-cmpnt-cb-preset-b brlbs-cmpnt-cb-google-maps\">\n<div class=\"brlbs-cmpnt-cb-thumbnail\" style=\"background-image: url('https:\/\/www.caseaberlino.com\/wp-content\/uploads\/borlabs-cookie\/1\/brlbs-cb-google-maps-main.png')\"><\/div>\n<div class=\"brlbs-cmpnt-cb-main\">\n<div class=\"brlbs-cmpnt-cb-content\">\n<p class=\"brlbs-cmpnt-cb-description\">You are currently viewing a placeholder content from <strong>Google Maps<\/strong>. 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